When you walk into any of the nine D&B Tile showrooms in South Florida, you will be greeted by someone who has attended the "Tile 101" course for all new employees. Regardless of whether you are an architect, designer, contractor, specifier or a homeowner, you can rest assured that the person serving you will be able to answer all of your questions. Or, they will know where to look for the answers.
This free course is "boot camp" for all D&B employees, including drivers, counter personnel, warehouse workers as well as all sales personnel. We want to make certain that your experience at D&B Tile meets our high expectations and especially yours. We welcome new staff members of our customers and employees of our vendors who may need a little updating on new products or procedures. This ensures that we are all on the "same page" when you visit our showrooms.
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Richard Favreau, Branch Director for D&B Tile holds forth at a"Tile 101"presentation in the main office boardroom located in the Sunrise store. |
The marble, tile and stone industry has undergone massive changes in the past ten years. Large format tiles are becoming the rage as are tiles that closely resemble wood, stone, slate or marble. With those new products come new setting materials and procedures, dimensions, specifications, glazes, grouts, sealers and tools. Do you understand the definition of porcelain and ceramic tile? What about lippage, coefficient of friction, large format, tiles, glass and metal tiles and the specific setting materials and grout they may require? Despite what you may hear from the big box stores, all tile is not the same.
The "Tile 101” course is only one segment of D&B Tile's ongoing commitment to continuing education. We also offer free courses for our contractor customers to keep them current on the latest new products and procedures. Because Informed Customer Service is Priority One at D&B Tile, you won't be dealing with part-time workers selling discontinued tile. The majority of our employees have worked their entire career in the tile industry. And, most are bilingual.
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Harold Yarborough, D&B Tile President and CEO is usually present to welcome new employees and to meet every participant. |
We work hard to help our contracting partners attain and maintain their industry certifications. D&B Tile offers certification programs and testing across our South Florida tile showrooms. As active members of the CTDA (Ceramic Tile Distributors Association), CTEF (Ceramic Tile Education Foundation), and NTCA (National Tile Contractors Association), we help our contractor customers stay informed of the latest industry standards and practices.
We also send our lead designers all over the globe to source the latest in tile, marble and stone, ensuring that we deliver a stylish, high quality product that will provide years of worry-free use. And, when participants complete the "Tile 101” course, they can look forward to "Tile 201” which goes into even more detail.
Visit any of our nine conveniently located D&B Tile showroom locations in South Florida and see what Informed Customer Service is all about. For us, that's Priority One. Remember the first step to a beautiful design is stepping into D&B Tile.